At Valerian Fibres I am committed to protecting your privacy. I use the information I collect about you to process your orders and to provide a personalised shopping service.

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In line with GDPR I use the information given to me in the following ways:

When you place an order I ask you for your contact details, address and credit/debit card details. This allows me to process your order.

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My business is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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A telephone contact number is requested (but not required) so I that can ring you if there are any queries and may be passed onto our carrier to facilitate delivery of your order to your door.

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An e-mail address is requested so I can keep you updated as to your order's progress. I may also use the information you provide to occasionally notify you of important changes to my website, new services and special offers or promotions I think you'll find valuable but you must opt in to this facility.  I will keep you updated with my products by emailing an occasional newsletter.

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All information given to me is held on a secure server and will never be disclosed other than in the way described above or if I am required to by law.

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You can ask me to send a copy of any information I hold on you by contacting me. You can also ask me to change, restrict our use of or delete your personal information unless I have to retain it for legal reasons. If you don't like how I am handling your information then you have the right to complain to your local data protection body (or you could ring me and let me know I am doing something you're not happy with.)

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I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.